Frequently Asked Questions

Our product is a dietary supplement formulated with plant-based ingredients designed to support healthy blood sugar levels already within normal range. It is not a medication and not intended to diagnose, treat, cure, or prevent any disease.

The supplement contains botanical extracts, vitamins, and minerals that have been traditionally used and are backed by preliminary scientific research for metabolic wellness support.*

Critical differences:

• Regulatory status: Medications are FDA-approved drugs; dietary supplements are not FDA-approved.
• Purpose: Medications are intended to treat disease; our supplement supports general wellness.
• Efficacy standards: Medications undergo rigorous clinical trials; supplements have different regulatory requirements.
• Medical supervision: Medications require prescriptions and medical monitoring; supplements are available over-the-counter.

Important: Our supplement is designed to complement a healthy lifestyle, not to treat medical conditions.

No. Absolutely not.

This dietary supplement is not a substitute for prescription medications. Never stop or change your prescribed medications without consulting your healthcare provider.

If you have diabetes or any medical condition, you must continue following your doctor's treatment plan. Our supplement is designed to complement a healthy lifestyle, not replace medical treatment.

Always consult your healthcare provider before adding any supplement to your regimen, especially if you are taking medications.

Our formula includes clinically-studied botanical ingredients rooted in Traditional Chinese Medicine:

• Kudzu Root (Pueraria lobata) - Contains puerarin and isoflavones that support glucose metabolism
• Mulberry Leaf (Morus alba) - Rich in DNJ (1-deoxynojirimycin) that helps regulate carbohydrate absorption
• Bitter Melon (Momordica charantia) - Contains charantin and polypeptide-p for metabolic support
• Chinese Yam (Dioscorea opposita) - Traditional adaptogen supporting digestive and metabolic health
• Goji Berry (Lycium barbarum) - Antioxidant-rich superfood supporting overall metabolic wellness

For complete ingredient list with exact dosages, visit our Ingredients page.

Dietary supplements are not FDA-approved.

The FDA does not approve dietary supplements for safety or efficacy. This is a fundamental difference between supplements and medications.

However:

• Our product is manufactured in GMP-certified facilities (Good Manufacturing Practices)
• We conduct third-party testing for quality and purity
• We comply with FDA regulations for dietary supplement labeling and claims
• We adhere to FTC guidelines for truthful advertising

Learn more about our quality standards on our Safety & Quality page.

Our supplement is formulated with ingredients that have a history of traditional use and are generally recognized as safe when taken as directed.

Important considerations for long-term use:

• Consult your healthcare provider before starting any long-term supplement regimen
• Inform your doctor about all supplements you're taking
• Regular health checkups are recommended to monitor your overall wellness
• Individual responses may vary

If you experience any adverse effects, discontinue use and consult a healthcare professional.

You must consult your healthcare provider first.

Some ingredients in our supplement may interact with certain medications, particularly:

• Diabetes medications (including insulin and metformin)
• Blood pressure medications
• Blood thinners
• Medications metabolized by the liver

Always bring the supplement label to your doctor's appointment and discuss potential interactions before use.

Important: We cannot provide personalized medical advice. Only a qualified healthcare provider can assess your specific situation.

Our supplement contains natural ingredients generally well-tolerated by most individuals. However, as with any dietary supplement, some people may experience:

• Mild digestive discomfort (especially when starting)
• Allergic reactions (if sensitive to specific botanicals)
• Individual variations in response

To minimize potential side effects:

• Take with food as directed
• Start with the recommended dosage
• Stay well-hydrated
• Discontinue use if you experience adverse reactions

If you have any concerns, consult your healthcare provider before use.

Do not use if you are:

• Pregnant or nursing
• Under 18 years of age
• Allergic to any of the ingredients

Consult your healthcare provider before use if you:

• Have a diagnosed medical condition
• Are taking prescription medications
• Have a history of liver or kidney disease
• Are scheduled for surgery
• Have low blood pressure

Yes, our supplement is formulated with 100% plant-based ingredients and is suitable for both vegans and vegetarians.

Our capsules are made from vegetable cellulose (not gelatin), and we do not use any animal-derived ingredients in our formulation.

Recommended usage:

• Dosage: Take 2 capsules daily
• Timing: Preferably with meals
• Consistency: Take at the same time each day for best results
• Hydration: Take with a full glass of water

Important: Do not exceed the recommended dosage. More is not better and may increase the risk of side effects.

For optimal absorption and to minimize potential digestive discomfort, we recommend taking the supplement with meals.

You can take it with breakfast and dinner, or lunch and dinner—whichever timing works best with your daily routine and helps you maintain consistency.

Individual results vary significantly.

Dietary supplements work gradually as part of a comprehensive wellness approach. Factors affecting individual response include:

• Current health status
• Diet and lifestyle habits
• Consistency of use
• Individual metabolism
• Other health interventions

Important: This supplement is designed to support overall wellness as part of a healthy lifestyle, not to produce immediate dramatic changes. Sustainable health improvements take time and require a holistic approach including balanced nutrition, regular physical activity, adequate sleep, and stress management.

If you have specific health concerns or are not seeing the wellness improvements you expect, consult your healthcare provider.

Yes, and in fact, we recommend taking the supplement with meals to:

• Enhance absorption of certain nutrients
• Minimize potential digestive discomfort
• Establish a consistent routine

We offer a 30-day satisfaction guarantee. If you're not satisfied with your purchase, you may return unopened bottles within 30 days of receipt for a full refund.

For detailed return instructions, please contact our customer service team.

We're here to help with general product inquiries:

• Email: admin@baifenghealth.com
• WhatsApp: Available through our contact page
• Contact Form: Available on our homepage

Response time: We typically respond within 24-48 business hours.

Please note: Our customer support team can answer questions about product information, ordering, and shipping, but we cannot provide medical advice or personalized health assessments.

Currently, we ship to the United States, United Kingdom, and select other countries.

For specific shipping availability to your location, please contact our customer service team with your country and postal code.

Note: International shipping times and customs regulations vary by country.